18.8.48.1.1 Ensure 'Microsoft Support Diagnostic Tool: Turn on MSDT interactive communication with support provider' is set to 'Disabled'

Information

This policy setting configures Microsoft Support Diagnostic Tool (MSDT) interactive communication with the support provider. MSDT gathers diagnostic data for analysis by support professionals.

The recommended state for this setting is: Disabled.

Rationale:

Due to privacy concerns, data should never be sent to any 3rd party since this data could contain sensitive information.

Impact:

MSDT cannot run in support mode, and no data can be collected or sent to the support provider.

Solution

To establish the recommended configuration, set the following Device Configuration Policy to Disabled:

To access the Device Configuration Policy from the Intune Home page:

Click Devices

Click Configuration profiles

Click Create profile

Select the platform (Windows 10 and later)

Select the profile (Administrative Templates)

Click Create

Enter a Name

Click Next

Configure the following Setting

Path: Computer Configuration\System\Troubleshooting and Diagnostics\Microsoft Support Diagnostic Tool
Setting Name: Microsoft Support Diagnostic Tool: Turn on MSDT interactive communication with support provider
Configuration: Disabled

Select OK

Continue through the Wizard to complete the creation of the profile (profile assignments, applicability etc.)

Note: More than one configuration setting from each of the Configuration profiles (ex: Administrative Templates, Custom etc.) can be added to each Device Configuration Policy.

Default Value:

Enabled. (Users can use MSDT to collect and send diagnostic data to a support professional to resolve a problem. By default, the support provider is set to Microsoft Corporation.)