1.1.4 Ensure self-service password reset is enabled

Information

Enabling self-service password reset allows users to reset their own passwords in Azure AD. When your users sign in to Microsoft 365, they will be prompted to enter additional contact information that will help them reset their password in the future.

Rationale:

Users will no longer need to engage the helpdesk for password resets, and the password reset mechanism will automatically block common, easily guessable passwords.

Impact:

The impact associated with this setting is that users will be required to provide additional contact information to enroll in self-service password reset. Additionally, minor user education may be required for users that are used to calling a help desk for assistance with password resets.

Solution

To enable self-service password reset, use the Microsoft 365 Admin Center:

Under Admin centers choose Azure Active Directory.

Choose Users from the left hand navigation.

Choose Password reset.

On the Properties page, select All under Self service password reset enabled.

Select Save.

See Also

https://workbench.cisecurity.org/files/3433