Multiple cross-site scripting (XSS) vulnerabilities in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.13, 3.0.x before 3.0.15, and 3.1.x before 3.1.9, and OTRS ITSM 2.1.x before 2.1.5, 3.0.x before 3.0.6, and 3.1.x before 3.1.6, allow remote attackers to inject arbitrary web script or HTML via an e-mail message body with (1) a Cascading Style Sheets (CSS) expression property in the STYLE attribute of an arbitrary element or (2) UTF-7 text in an HTTP-EQUIV="CONTENT-TYPE" META element.

A security issue in otrs was fixed :

  - OSA-2012-1, http://otrs.org/advisory/

Updated otrs package fixes security vulnerabilities :

Multiple cross-site scripting (XSS) vulnerabilities in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.13, 3.0.x before 3.0.15, and 3.1.x before 3.1.9, and OTRS ITSM 2.1.x before 2.1.5, 3.0.x before 3.0.6, and 3.1.x before 3.1.6, allow remote attackers to inject arbitrary web script or HTML via an e-mail message body with (1) a Cascading Style Sheets (CSS) expression property in the STYLE attribute of an arbitrary element or (2) UTF-7 text in an HTTP-EQUIV=CONTENT-TYPE META element (CVE-2012-2582).

Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.14, 3.0.x before 3.0.16, and 3.1.x before 3.1.10, when Firefox or Opera is used, allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with nested HTML tags (CVE-2012-4600).

Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.15, 3.0.x before 3.0.17, and 3.1.x before 3.1.11 allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with whitespace before a javascript: URL in the SRC attribute of an element, as demonstrated by an IFRAME element (CVE-2012-4751).

The OTRS Project reports :

This advisory covers vulnerabilities discovered in the OTRS core system. Due to the XSS vulnerability in Internet Explorer an attacker could send a specially prepared HTML email to OTRS which would cause JavaScript code to be executed in your Internet Explorer while displaying the email.

Affected by this vulnerability are all releases of OTRS 2.4.x up to and including 2.4.12, 3.0.x up to and including 3.0.14 and 3.1.x up to and including 3.1.8 in combination with Internet Explorer.

OTRS Security Advisory reports :

This advisory covers vulnerabilities discovered in the OTRS core system. Due to the XSS vulnerability in Internet Explorer an attacker could send a specially prepared HTML email to OTRS which would cause JavaScript code to be executed in your Internet Explorer while displaying the email.

It was discovered that Open Ticket Request System (OTRS), a ticket request system, contains a cross-site scripting vulnerability when email messages are viewed using Internet Explorer. This update also improves the HTML security filter to detect tag nesting.

ID	Name	Product	Family	Severity
74738	openSUSE Security Update : otrs (openSUSE-SU-2012:1105-1)	Nessus	SuSE Local Security Checks	medium
66124	Mandriva Linux Security Advisory : otrs (MDVSA-2013:112)	Nessus	Mandriva Local Security Checks	medium
64886	FreeBSD : otrs -- XSS vulnerability in Internet Explorer could lead to remote code execution (b50cbbc0-7fb2-11e2-9c5a-000d601460a4)	Nessus	FreeBSD Local Security Checks	medium
63370	FreeBSD : otrs -- XSS vulnerability in Internet Explorer (49a6026a-52a3-11e2-a289-1c4bd681f0cf)	Nessus	FreeBSD Local Security Checks	medium
61734	Debian DSA-2536-1 : otrs2 - XSS	Nessus	Debian Local Security Checks	medium

Detections

Analytics

CVE-2012-2582

medium

Tenable Plugins

medium

medium

medium

medium

medium