Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.14, 3.0.x before 3.0.16, and 3.1.x before 3.1.10, when Firefox or Opera is used, allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with nested HTML tags.

- fix a XSS vulnerability: bnc#778655 (CVE-2012-4600)

  - update to 2.4.14 (openSUSE 11.4) (fix for OSA-2012-02,     http://otrs.org/advisory/)

  - Improved HTML security filter to detect tag nesting.

  - update to 3.0.16 (openSUSE 12.1) (fix for OSA-2012-02,     http://otrs.org/advisory/)

  - Improved HTML security filter to detect tag nesting.

  - Bug#8611 - Ticket count is wrong in QueueView.

  - update to 3.1.10 (openSUSE 12.2) (fix for OSA-2012-02,     http://otrs.org/advisory/)

  - Improved HTML security filter to detect tag nesting.

  - Bug#8611 - Ticket count is wrong in QueueView.

  - Bug#8698 - Layout.pm only looks at first entry from     HTTP_ACCEPT_LANGUAGE to determine language.

  - Bug#8731 - LDAP group check returns wrong error.

Updated otrs package fixes security vulnerabilities :

Multiple cross-site scripting (XSS) vulnerabilities in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.13, 3.0.x before 3.0.15, and 3.1.x before 3.1.9, and OTRS ITSM 2.1.x before 2.1.5, 3.0.x before 3.0.6, and 3.1.x before 3.1.6, allow remote attackers to inject arbitrary web script or HTML via an e-mail message body with (1) a Cascading Style Sheets (CSS) expression property in the STYLE attribute of an arbitrary element or (2) UTF-7 text in an HTTP-EQUIV=CONTENT-TYPE META element (CVE-2012-2582).

Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.14, 3.0.x before 3.0.16, and 3.1.x before 3.1.10, when Firefox or Opera is used, allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with nested HTML tags (CVE-2012-4600).

Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.15, 3.0.x before 3.0.17, and 3.1.x before 3.1.11 allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with whitespace before a javascript: URL in the SRC attribute of an element, as demonstrated by an IFRAME element (CVE-2012-4751).

The OTRS Project reports :

This advisory covers vulnerabilities discovered in the OTRS core system. This is a variance of the XSS vulnerability, where an attacker could send a specially prepared HTML email to OTRS which would cause JavaScript code to be executed in your browser while displaying the email in Firefox and Opera. In this case this is achieved with an invalid HTML structure with nested tags.

Affected by this vulnerability are all releases of OTRS 2.4.x up to and including 2.4.13, 3.0.x up to and including 3.0.15 and 3.1.x up to and including 3.1.9 in combination with Firefox and Opera.

OTRS Security Advisory reports :

This advisory covers vulnerabilities discovered in the OTRS core system. This is a variance of the XSS vulnerability, where an attacker could send a specially prepared HTML email to OTRS which would cause JavaScript code to be executed in your browser while displaying the email in Firefox and Opera. In this case this is achieved with an invalid HTML structure with nested tags.

It was discovered that Open Ticket Request System (OTRS), a ticket request system, contains a cross-site scripting vulnerability when email messages are viewed using Internet Explorer. This update also improves the HTML security filter to detect tag nesting.

ID	Name	Product	Family	Severity
74760	openSUSE Security Update : otrs (openSUSE-SU-2012:1214-1)	Nessus	SuSE Local Security Checks	low
66124	Mandriva Linux Security Advisory : otrs (MDVSA-2013:112)	Nessus	Mandriva Local Security Checks	medium
64887	FreeBSD : otrs -- XSS vulnerability in Firefox and Opera could lead to remote code execution (d60199df-7fb3-11e2-9c5a-000d601460a4)	Nessus	FreeBSD Local Security Checks	low
63371	FreeBSD : otrs -- XSS vulnerability in Firefox and Opera (95a69d1a-52a5-11e2-a289-1c4bd681f0cf)	Nessus	FreeBSD Local Security Checks	low
61734	Debian DSA-2536-1 : otrs2 - XSS	Nessus	Debian Local Security Checks	medium

Detections

Analytics

CVE-2012-4600

medium

Tenable Plugins

low

medium

low

low

medium