Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.15, 3.0.x before 3.0.17, and 3.1.x before 3.1.11 allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with whitespace before a javascript: URL in the SRC attribute of an element, as demonstrated by an IFRAME element.

This version upgrade of otrs fixed a Cross-Site Scripting (XSS) flaw as well as several other, non-security issues.

Updated otrs package fixes security vulnerabilities :

Multiple cross-site scripting (XSS) vulnerabilities in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.13, 3.0.x before 3.0.15, and 3.1.x before 3.1.9, and OTRS ITSM 2.1.x before 2.1.5, 3.0.x before 3.0.6, and 3.1.x before 3.1.6, allow remote attackers to inject arbitrary web script or HTML via an e-mail message body with (1) a Cascading Style Sheets (CSS) expression property in the STYLE attribute of an arbitrary element or (2) UTF-7 text in an HTTP-EQUIV=CONTENT-TYPE META element (CVE-2012-2582).

Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.14, 3.0.x before 3.0.16, and 3.1.x before 3.1.10, when Firefox or Opera is used, allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with nested HTML tags (CVE-2012-4600).

Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.15, 3.0.x before 3.0.17, and 3.1.x before 3.1.11 allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with whitespace before a javascript: URL in the SRC attribute of an element, as demonstrated by an IFRAME element (CVE-2012-4751).

The OTRS Project reports :

This advisory covers vulnerabilities discovered in the OTRS core system. This is a variance of the XSS vulnerability, where an attacker could send a specially prepared HTML email to OTRS which would cause JavaScript code to be executed in your browser while displaying the email. In this case this is achieved by using JavaScript source attributes with whitespaces.

Affected by this vulnerability are all releases of OTRS 2.4.x up to and including 2.4.14, 3.0.x up to and including 3.0.16 and 3.1.x up to and including 3.1.10.

OTRS Security Advisory reports :

This advisory covers vulnerabilities discovered in the OTRS core system. This is a variance of the XSS vulnerability, where an attacker could send a specially prepared HTML email to OTRS which would cause JavaScript code to be executed in your browser while displaying the email. In this case this is achieved by using JavaScript source attributes with whitespaces.

ID	Name	Product	Family	Severity
74831	openSUSE Security Update : otrs (openSUSE-2012-838)	Nessus	SuSE Local Security Checks	medium
66124	Mandriva Linux Security Advisory : otrs (MDVSA-2013:112)	Nessus	Mandriva Local Security Checks	medium
64885	FreeBSD : otrs -- XSS vulnerability could lead to remote code execution (84065569-7fb4-11e2-9c5a-000d601460a4)	Nessus	FreeBSD Local Security Checks	medium
63369	FreeBSD : otrs -- XSS vulnerability (13320091-52a6-11e2-a289-1c4bd681f0cf)	Nessus	FreeBSD Local Security Checks	medium

Detections

Analytics

CVE-2012-4751

medium

Tenable Plugins

medium

medium

medium

medium