A Cross-Site Scripting (XSS) Vulnerability exists in OTRS ITSM prior to 3.2.4, 3.1.8, and 3.0.7 and FAQ prior to 2.1.4 and 2.0.8 via changes, workorder items, and FAQ articles, which could let a remote malicious user execute arbitrary code.
https://exchange.xforce.ibmcloud.com/vulnerabilities/83288
http://www.securityfocus.com/bid/58930
http://lists.opensuse.org/opensuse-updates/2013-08/msg00027.html