The Openfire server in Cisco Finesse Desktop 10.5(1) and 11.0(1) and Unified Contact Center Express 10.6(1) has a hardcoded account, which makes it easier for remote attackers to obtain access via an XMPP session, aka Bug ID CSCuw79085.
http://www.securitytracker.com/id/1034921
http://www.securitytracker.com/id/1034920
http://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-20160202-fducce