Open Ticket Request System (OTRS) 4.0.x before 4.0.33 and 5.0.x before 5.0.31 allows an admin to conduct an XSS attack via a modified URL because user and customer preferences are mishandled.

This update for otrs fixes the following issues :

Update to version 4.0.33.

Security issues fixed :

  - CVE-2018-19141: Fixed privilege escalation, that an     attacker who is logged into OTRS as an admin user cannot     manipulate the URL to cause execution of JavaScript in     the context of OTRS.

  - CVE-2018-19143: Fixed remote file deletion, that an     attacker who is logged into OTRS as a user cannot     manipulate the submission form to cause deletion of     arbitrary files that the OTRS web server user has write     access to.

Non-security issues fixed :

  - Full release notes can be found at :

  - https://community.otrs.com/release-notes-otrs-4-patch-level-33/

Two security vulnerabilities were discovered in OTRS, a Ticket Request System, that may lead to privilege escalation or arbitrary file write.

CVE-2018-19141

An attacker who is logged into OTRS as an admin user may manipulate the URL to cause execution of JavaScript in the context of OTRS.

CVE-2018-19143

An attacker who is logged into OTRS as a user may manipulate the submission form to cause deletion of arbitrary files that the OTRS web server user has write access to.

Please also read the upstream advisory for CVE-2018-19141. If you think you might be affected then you should consider to run the mentioned clean-up SQL statements to remove possible affected records.

https://community.otrs.com/security-advisory-2018-09-security-update-f or-otrs-framework/

For Debian 8 'Jessie', these problems have been fixed in version 3.3.18-1+deb8u7.

We recommend that you upgrade your otrs2 packages.

NOTE: Tenable Network Security has extracted the preceding description block directly from the DLA security advisory. Tenable has attempted to automatically clean and format it as much as possible without introducing additional issues.

ID	Name	Product	Family	Severity
123396	openSUSE Security Update : otrs (openSUSE-2019-973)	Nessus	SuSE Local Security Checks	medium
119539	openSUSE Security Update : otrs (openSUSE-2018-1503)	Nessus	SuSE Local Security Checks	medium
119120	Debian DLA-1592-1 : otrs2 security update	Nessus	Debian Local Security Checks	medium

Detections

Analytics

CVE-2018-19141

medium

Tenable Plugins

medium

medium

medium