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Debian DLA-1877-1 : otrs2 security update
medium Nessus Plugin ID 127920
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Synopsis
The remote Debian host is missing a security update.Description
Several security issues have been fixed in otrs2, a well known trouble ticket system.CVE-2018-11563
An attacker who is logged into OTRS as a customer can use the ticket overview screen to disclose internal article information of their customer tickets.
CVE-2019-12746
A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be then potentially abused in order to impersonate the agent user.
CVE-2019-13458
An attacker who is logged into OTRS as an agent user with appropriate permissions can leverage OTRS tags in templates in order to disclose hashed user passwords.
Due to an incomplete fix for CVE-2019-12248, viewing email attachments was no longer possible. This update correctly implements the new Ticket::Fronted::BlockLoadingRemoteContent option.
For Debian 8 'Jessie', these problems have been fixed in version 3.3.18-1+deb8u11.
We recommend that you upgrade your otrs2 packages.
NOTE: Tenable Network Security has extracted the preceding description block directly from the DLA security advisory. Tenable has attempted to automatically clean and format it as much as possible without introducing additional issues.
Solution
Upgrade the affected otrs, and otrs2 packages.See Also
https://lists.debian.org/debian-lts-announce/2019/08/msg00018.html
Plugin Details
Severity: Medium
ID: 127920
File Name: debian_DLA-1877.nasl
Version: 1.6
Type: local
Agent: unix
Family: Debian Local Security Checks
Published: 8/20/2019
Updated: 5/2/2024
Supported Sensors: Agentless Assessment, Continuous Assessment, Frictionless Assessment Agent, Nessus Agent, Nessus
Risk Information
VPR
Risk Factor: Low
Score: 3.6
CVSS v2
Risk Factor: Medium
Base Score: 4.9
Temporal Score: 3.6
Vector: CVSS2#AV:N/AC:M/Au:S/C:P/I:P/A:N
CVSS Score Source: CVE-2018-11563
CVSS v3
Risk Factor: Medium
Base Score: 6.5
Temporal Score: 5.7
Vector: CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N
Temporal Vector: CVSS:3.0/E:U/RL:O/RC:C
CVSS Score Source: CVE-2019-13458
Vulnerability Information
CPE: cpe:/o:debian:debian_linux:8.0, p-cpe:/a:debian:debian_linux:otrs, p-cpe:/a:debian:debian_linux:otrs2
Required KB Items: Host/local_checks_enabled, Host/Debian/release, Host/Debian/dpkg-l
Exploit Ease: No known exploits are available
Patch Publication Date: 8/14/2019
Vulnerability Publication Date: 7/8/2019