Debian DLA-2198-1 : otrs2 security update

high Nessus Plugin ID 136288

Synopsis

The remote Debian host is missing a security update.

Description

Several vulnerabilities have been discovered in otrs2 (Open source Ticket Request System)

CVE-2020-1770

Support bundle generated files could contain sensitive information that might be unwanted to be disclosed.

CVE-2020-1772

It’s possible to craft Lost Password requests with wildcards in the Token value, which allows attacker to retrieve valid Token(s), generated by users which already requested new passwords.

CVE-2020-1774

When user downloads PGP or S/MIME keys/certificates, exported file has same name for private and public keys. Therefore it’s possible to mix them and to send private key to the third-party instead of public key.

For Debian 8 'Jessie', these problems have been fixed in version 3.3.18-1+deb8u15.

We recommend that you upgrade your otrs2 packages.

NOTE: Tenable Network Security has extracted the preceding description block directly from the DLA security advisory. Tenable has attempted to automatically clean and format it as much as possible without introducing additional issues.

Solution

Upgrade the affected otrs, and otrs2 packages.

See Also

https://lists.debian.org/debian-lts-announce/2020/05/msg00000.html

https://packages.debian.org/source/jessie/otrs2

Plugin Details

Severity: High

ID: 136288

File Name: debian_DLA-2198.nasl

Version: 1.5

Type: local

Agent: unix

Published: 5/4/2020

Updated: 3/13/2024

Supported Sensors: Frictionless Assessment Agent, Nessus Agent, Agentless Assessment, Continuous Assessment, Nessus

Risk Information

VPR

Risk Factor: Low

Score: 3.6

CVSS v2

Risk Factor: Medium

Base Score: 5

Temporal Score: 3.7

Vector: CVSS2#AV:N/AC:L/Au:N/C:P/I:N/A:N

CVSS Score Source: CVE-2020-1772

CVSS v3

Risk Factor: High

Base Score: 7.5

Temporal Score: 6.5

Vector: CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

Temporal Vector: CVSS:3.0/E:U/RL:O/RC:C

Vulnerability Information

CPE: cpe:/o:debian:debian_linux:8.0, p-cpe:/a:debian:debian_linux:otrs, p-cpe:/a:debian:debian_linux:otrs2

Required KB Items: Host/local_checks_enabled, Host/Debian/release, Host/Debian/dpkg-l

Exploit Ease: No known exploits are available

Patch Publication Date: 5/1/2020

Vulnerability Publication Date: 3/27/2020

Reference Information

CVE: CVE-2020-1770, CVE-2020-1772, CVE-2020-1774