ManageEngine ServiceDesk Plus < 14.2 Build 14202

medium Nessus Plugin ID 185761

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Synopsis

The remote web server hosts an application that is affected by a vulnerability.

Description

The version of ManageEngine ServiceDesk Plus installed on the remote host is prior to 14.2 Build 14202. It is, therefore, affected by a vulnerability as referenced in the service-desk_CVE-2023-34197 advisory.

- Zoho ManageEngine ServiceDesk Plus before 14202, ServiceDesk Plus MSP before 14300, and SupportCenter Plus before 14300 have a privilege escalation vulnerability in the Release module that allows unprivileged users to access the Reminders of a release ticket and make modifications. (CVE-2023-34197)

Note that Nessus has not tested for this issue but has instead relied only on the application's self-reported version number.

Solution

Upgrade to ManageEngine ServiceDesk Plus version 14.2 Build 14202 or later.

Plugin Details

Severity: Medium

ID: 185761

File Name: manageengine-servicedesk-plus-CVE-2023-34197.nasl

Version: 1.1

Type: remote

Family: CGI abuses

Published: 11/15/2023

Updated: 11/1/2024

Supported Sensors: Nessus

Risk Information

VPR

Risk Factor: Low

Score: 2.5

CVSS v2

Risk Factor: Medium

Base Score: 5.5

Temporal Score: 4.1

Vector: CVSS2#AV:N/AC:L/Au:S/C:P/I:P/A:N

CVSS Score Source: CVE-2023-34197

CVSS v3

Risk Factor: Medium

Base Score: 5.4

Temporal Score: 4.7

Vector: CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:N

Temporal Vector: CVSS:3.0/E:U/RL:O/RC:C

Vulnerability Information

CPE: cpe:/a:zohocorp:manageengine_servicedesk_plus

Required KB Items: installed_sw/manageengine_servicedesk

Exploit Ease: No known exploits are available

Patch Publication Date: 5/6/2023

Vulnerability Publication Date: 6/19/2023

Reference Information

CVE: CVE-2023-34197

IAVA: 2024-A-0696

Detections

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