Debian DLA-1816-1 : otrs2 security update

medium Nessus Plugin ID 125836

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Synopsis

The remote Debian host is missing a security update.

Description

Two security vulnerabilities were discovered in the Open Ticket Request System that could lead to information disclosure or privilege escalation. New configuration options were added to resolve those problems.

CVE-2019-12248

An attacker could send a malicious email to an OTRS system. If a logged in agent user quotes it, the email could cause the browser to load external image resources.

CVE-2019-12497

In the customer or external frontend, personal information of agents can be disclosed like Name and mail address in external notes.

For Debian 8 'Jessie', these problems have been fixed in version 3.3.18-1+deb8u10.

We recommend that you upgrade your otrs2 packages.

NOTE: Tenable Network Security has extracted the preceding description block directly from the DLA security advisory. Tenable has attempted to automatically clean and format it as much as possible without introducing additional issues.

Solution

Upgrade the affected otrs, and otrs2 packages.

Plugin Details

Severity: Medium

ID: 125836

File Name: debian_DLA-1816.nasl

Version: 1.6

Type: local

Agent: unix

Family: Debian Local Security Checks

Published: 6/12/2019

Updated: 5/16/2024

Supported Sensors: Frictionless Assessment Agent, Nessus Agent, Agentless Assessment, Continuous Assessment, Nessus

Risk Information

VPR

Risk Factor: Low

Score: 1.4

CVSS v2

Risk Factor: Medium

Base Score: 5

Temporal Score: 3.7

Vector: CVSS2#AV:N/AC:L/Au:N/C:P/I:N/A:N

CVSS Score Source: CVE-2019-12497

CVSS v3

Risk Factor: Medium

Base Score: 5.3

Temporal Score: 4.6

Vector: CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N

Temporal Vector: CVSS:3.0/E:U/RL:O/RC:C

Vulnerability Information

CPE: cpe:/o:debian:debian_linux:8.0, p-cpe:/a:debian:debian_linux:otrs, p-cpe:/a:debian:debian_linux:otrs2

Required KB Items: Host/local_checks_enabled, Host/Debian/release, Host/Debian/dpkg-l

Exploit Ease: No known exploits are available

Patch Publication Date: 6/11/2019

Vulnerability Publication Date: 6/17/2019

Reference Information

CVE: CVE-2019-12248, CVE-2019-12497

Detections

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